Privacy Policy - Cecilia Shoppable Videos

1. Introduction

Cecilia Shoppable Videos is an application developed for the Shopify platform that allows merchants to create interactive and shoppable video experiences in their online stores. This Privacy Policy describes how we collect, use, store, and protect information when you use our application.

2. Information We Collect

2.1 Merchant Data

2.2 Technical Data

• System and error logs
• Performance metrics
• Cache and optimization data
• Theme compatibility information

3. How We Use Information

3.1 App Functionality

• Carousel Creation: Organize and display videos in interactive formats
• Shoppable Experience: Connect videos to products to facilitate purchases
• Performance Optimization: Ensure fast loading and efficient streaming
• Personalization: Adapt the experience to the merchant's brand identity

3.2 Improvements and Development

• Analyze usage patterns to improve functionality
• Identify and fix bugs
• Develop new features based on feedback
• Optimize product recommendation algorithms

3.3 Support and Communication

• Provide technical support
• Send important app updates
• Communicate feature changes
• Respond to questions and requests

4. Data Sharing

4.1 We Don't Sell Data

4.2 Authorized Sharing

• Data necessary for platform integration
• Information required by Shopify App Store policies

• AWS (Amazon Web Services) for hosting and storage
• CDN services for video optimization
• Analytics and monitoring tools

• When required by law or legal process
• To protect rights, property, or security
• In case of merger, acquisition, or asset sale

5. Storage and Security

5.1 Data Location

• Videos: Stored preferably on Shopify's infrastructure
• Metadata: May be stored in Shopify Metaobjects or AWS
• Analytics Data: Processed on secure AWS servers

5.2 Security Measures

5.3 Data Retention

• Merchant Data: Retained while the app is installed
• Interaction Data: Retained for up to 24 months for analysis
• System Logs: Kept for 90 days for support purposes
• Inactive Data: Automatically removed after periods of inactivity

6. User Rights

6.1 Merchant Rights

• Access: View all data collected about your store
• Correction: Request correction of incorrect information
• Deletion: Remove your account and associated data
• Portability: Export your data in readable format
• Restriction: Limit processing of certain data

6.2 End Customer Rights

• Transparency: Know what data is collected during browsing
• Opt-out: Disable analytics data collection (when applicable)
• Access: Request information about collected data
• Deletion: Remove personal data upon request

6.3 How to Exercise Your Rights

7. International Transfers

As we use global cloud services (AWS), your data may be processed in different countries. We ensure that:

• All transfers follow international protection standards
• We maintain the same security level regardless of location
• We comply with local data protection regulations

8. Regulatory Compliance

8.1 LGPD (Brazilian General Data Protection Law)

We fully comply with Brazilian LGPD, including:

• Clear legal basis for data processing
• Minimization and transparency principles
• Data subject rights
• Incident notification when applicable

8.2 GDPR (General Data Protection Regulation)

For European merchants, we follow:

• Explicit consent when necessary
• Right to be forgotten
• Data portability
• Breach notification

9. Policy Changes

9.1 Change Notification

• Important updates will be communicated by email
• Minor changes will be indicated in the "last updated" date
• Merchants will have 30 days to review significant changes

9.2 Continued Acceptance

Continued use of the app after changes constitutes acceptance of the new policy.

10. Contact and Support